Returns & Refunds policy

At Wedesipack, we strive to provide high-quality e-commerce packaging materials and products. We carefully check and pack orders before dispatch. However, if you receive a wrong or defective product, we are here to help.

Please read the following Return, Replacement and Refund Policy carefully.

1. Return / Replacement Request Period

Customers must raise a return or replacement request within 48 hours of receiving the order.Requests made after 48 hours may not be accepted.

2. Eligibility for Return

To be eligible for a return or replacement:

  • The product must be unused.

  • The product must be in its original condition.

  • The product must be returned with its original packaging.

  • The customer must provide the Order ID.

  • Clear photos and video of the product must be provided along with the return/replacement request.

  • Our Team may inspect the returned product before approving a return, replacement, or refund.

Products that have been used, damaged, altered or returned without the required packaging may not be eligible.

3. Return Shipping Charges

For eligible returns, return shipping charges will be borne by the customer, unless the product received is wrong or defective.

4. Refunds

If a refund is approved after inspection, the refund will be processed to the original payment method used for the purchase.

Once the refund has been initiated, it may take approximately 5–7 business days to reflect in your bank account or payment method, depending on the bank, payment gateway, or financial institution.

5. Replacement

If a replacement is approved, Wedesipack will process the replacement after receiving and inspecting the returned product.The replacement will be shipped after the return is approved and the required verification process is completed.Delivery time may vary depending on the product, destination, courier service, and availability.

6. How to Request a Return or Replacement

To initiate a return, replacement, or refund request, please email us at: wedesi20@gmail.com

Please include:

  • Order ID

  • Product photos

  • Product video

  • Reason for the return/replacement

  • Any other relevant information that may help us verify the issue

Our team will review your request and provide further instructions regarding the return process.

7. Inspection and Approval

All returned products may be inspected before a replacement or refund is approved.Submitting a return request does not automatically guarantee approval.The final decision regarding eligibility will be made after verification of the product and the information provided by the customer.

8. Important Note

Customers are requested to inspect the package and product carefully after delivery and report any issue within the 48-hours of delivery.

We recommend keeping the original packaging and product in unused condition.