Privacy Policy

Welcome to Wedesipack. We respect your privacy and are committed to protecting the personal information you share with us when you visit or use our website, place an order, or communicate with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

Personal Information

  • Full name

  • Mobile/phone number

  • Email address

  • Billing and shipping address

  • WhatsApp number

  • GST number, where applicable

  • Order and purchase history

Payment Information

When you make a payment, payment-related information may be processed through our payment service providers, including Razorpay and other payment gateways, or through direct Bank Transfer/UPI.

We do not intend to store complete debit card, credit card, banking passwords, or other sensitive payment credentials on our own servers. Payment information may be handled directly by the respective payment service provider according to its own privacy policy and security practices.

Technical Information

When you visit our website, certain information may be automatically collected, such as:

  • IP address

  • Browser and device information

  • Website usage information

  • Pages visited

  • Date and time of visits

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order updates and customer support

  • Contact you regarding your order

  • Communicate through email, phone, or WhatsApp

  • Process payments and verify transactions

  • Generate invoices and maintain business records

  • Handle GST, accounting, tax, and other legal requirements

  • Improve our website, products, and services

  • Understand website traffic and customer behaviour

  • Send promotional or marketing communications, where applicable

  • Prevent fraud, misuse, unauthorized activity, and security threats

  • Resolve complaints, disputes, or other customer-service issues

  • Comply with applicable laws and legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties.However, we may share necessary information with trusted service providers when required to operate our business and provide services to you. These may include:

Payment Service Providers

Information required to process your payment may be shared with payment gateways such as Razorpay or other payment service providers.

Shipping and Delivery Partners

We may share your name, mobile number, shipping address, and order-related information with courier and logistics partners to deliver your order.

Website and Hosting Providers

Your information may be processed or stored through our website, hosting, and technical service providers.

Analytics and Marketing Services

We may use analytics and marketing technologies, such as Google Analytics or Meta Pixel, to understand website usage, measure marketing performance, and improve our advertising.

WhatsApp and Communication Services

Where required, relevant customer information may be used to communicate with you through WhatsApp regarding orders, support, or other business communications.

We may also disclose information where required by law, government authorities, courts, regulatory bodies, or for the protection of our legal rights.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Make the website function properly

  • Remember your shopping cart or login/session information

  • Understand website traffic and visitor behaviour

  • Improve website performance and user experience

  • Measure advertising and marketing effectiveness

  • Support remarketing or retargeting activities

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

5. User Accounts and Guest Checkout

Our website may allow customers to create an account and log in to manage their orders and related information.We also provide a Guest Checkout option, where customers can place an order without creating an account.Information provided during checkout may still be retained as necessary for order processing, delivery, payment, accounting, tax, customer support, security, and legal purposes.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.The retention period may depend on:

  • The purpose for which the information was collected

  • Order and customer-service requirements

  • Accounting, tax, and GST requirements

  • Legal and regulatory obligations

  • Dispute resolution

  • Fraud prevention and security

  • Legitimate business requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.However, no method of electronic transmission or storage is completely secure.

8. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, hosting providers, analytics services, advertising platforms, and communication services.These third parties may process information according to their own terms and privacy policies.We encourage users to review the privacy policies of relevant third-party service providers when applicable.

9. Marketing Communications

Where permitted, we may use your contact information to send you information about our products, offers, updates, or other marketing communications.You may request to stop receiving promotional communications by contacting us at the email address provided below.Please note that even if you opt out of marketing communications, we may still send essential communications related to your orders, transactions, account, or customer service.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request:

  • Access to personal information we hold about you

  • Correction or updating of inaccurate information

  • Deletion of personal information, where legally permissible

  • Withdrawal of consent for certain processing activities

  • Information about how your personal data is being used

To make a privacy-related request, please contact us using the email address below.We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

12. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, you can contact us at:

Wedesipack
Email: wedesi20@gmail.com

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.

By using our website, you acknowledge that you have read and understood this Privacy Policy.